Complaints Handling Workshop
Your face to face fundraisers will talk to hundreds of people every day. Even the best fundraiser will sometimes talk to someone who doesn't like being approached for a donation. This means that complaints are unfortunately likely to be a regular part of running a F2F program.
This workshop will help you and everyone who talks to the public and donors in your organisation, to learn how to confidently resolve F2F complaints in a way that gives everyone involved a positive outcome. The workshop includes:
The workshop is focussed on role playing using real life examples. Your staff will experience a whole range of scenarios in a safe and fun environment, and they will be prepared when they get the call in real life.
Contact us to learn more about turning complaints around and keeping your donors and the public happy.
This workshop will help you and everyone who talks to the public and donors in your organisation, to learn how to confidently resolve F2F complaints in a way that gives everyone involved a positive outcome. The workshop includes:
- Understanding F2F for supporter services staff - demystifying what can seem very complex
- Through the fundraiser's eyes - role plays putting you in the shoes of your F2F team
- Designing an effective and fair complaints process
- Dealing with the worst case scenarios - role plays to prepare you for anything
- Working with all stakeholders - for example, how to respond to a complaint from a business
- Working with your agency - making sure they are part of resolving complaints
- Prevention not cure - looking at ways to reduce the risk that you will receive complaints
The workshop is focussed on role playing using real life examples. Your staff will experience a whole range of scenarios in a safe and fun environment, and they will be prepared when they get the call in real life.
Contact us to learn more about turning complaints around and keeping your donors and the public happy.