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Donor Welcome Workshop

The way that you welcome your donors plays a huge part in what attrition rates you will experience long term. A good donor welcome process will also help you to maintain high quality standards across your F2F program.

The workshop includes:

  • Establishing objectives - what do you want your welcome process to achieve?
  • What happens now? - mapping your existing process
  • What should be happening? - designing your ideal process
  • The welcome call - an essential part of F2F - how to integrate it into your process
  • The perfect call - a bad welcome call is worse than no call at all - make it perfect

The workshop should include all staff that have any contact with donors. We'll use the time to make sure your donors have the best experience possible when they join you - and stay around for years to fund your work.

By the end of the workshop you'll have a plan to optimise your welcome process, designed to retain your donors for longer.

Email us to start improving your donor welcome!











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